FAQs (frequently asked questions)
Customer Service
I couldn’t find my desired DVD. Can I purchase DVDs which do not appear in DVD-sexpress.com?
Our international contacts and global sourcing make it possible to order almost every Hardcore DVD for you. Just tell us
your requested DVD (title, producer, etc.) through our contact form. We’ll try our best.
Can I purchase older Erotic DVDs which no longer appear in the shop?
DVDs from previous weeks or months, which are no longer advertised but still available,
can only be acquired through our contact form. Maybe you’re lucky and can find your desired
DVD in our section Nice Price – browsing; it's worth a try!
What is Preview?
In our section Preview, we show you New Hardcore Releases by famous producers
in advance of release. If you want to be the first being delivered these top
DVDs, you can order and pay today. We will ship your ordered DVD immediately after its release.
What is Nice Price?
In our section Nice Price, we offer you Erotic DVDs at cut-rate prices. The offer changes weekly,
since we receive the latest new releases almost daily. With that, we’re able to cut prices of single
DVDs and offer them in this section. Don’t wait for your order. Offers are good only while stocks last.
Can I also place an order by fax or Email?
Sure you can place orders by fax, if you, for example, don’t want to submit
your credit card information online or if you want to make a prepayment. For this,
we’ll need the following information:
- Last Name, First Name, Address, Fax Number or Email Address
- A copy of your Passport or Identity Card for age-check purposes
- Exact Item Description with Item Number
- Selected Form of Payment
Our fax number: +34 96 649 0899
How discreet is the Shipping?
All ordered DVDs are discreetly wrapped in an absolute neutral,
special hard carton wrapping with the sender NEO S.L. The packaging
has no hint as to the contents. To us, discretion is a point of honor.
Is it safe to purchase on the Internet?
We are conscious of the importance of security on the Internet.
For this reason, we guarantee you that all orders
- are transmitted to us directly in an encrypted manner
- are safe on our server against external access
- will not be shared with unauthorized third parties
For further information about our safety and data protection measures see Privacy Policy and Security.
What happens to my Customer Data?
You’ll find detailed information about important issues like Customer Data, Privacy
Policy and Security here.
To which countries do you ship?
We ship worldwide. On the basis of legal limitations, some DVDs aren’t allowed to be delivered to Switzerland.
Customers from Switzerland should contact our Customer
Service at Kundenservice@DVD-sexpress.com.
How can I make a payment at DVD-sexpress.com?
We offer you 2 easy forms of payment: Prepayment and Credit Card.
For further information see Methods of Payment.
What are the rates for Shipping and Handling?
Shipping and Handling rates within Germany and to Austria amount € 5.90 per shipment,
independent of weight. This amount covers only partially the shipping and handling costs.
We will pay the balance for you. We are not including shipping costs in our DVD prices.
Offering branded DVDs to popular prices is our philosophy.
I was not at home at the time of delivery. How do I receive my ordered goods?
We ship out our items reliably with our partners DHL or UPS. The postman will leave a notice
with the earliest delivery date, if he’s not able to meet you. However, you have the option to
arrange a delivery date with DHL or UPS. You’ll find the phone number on the corresponding notice
in your mail box.
How can I contact DVD-sexpress.com?
We prefer the fast communication via
email which will be usually answered as soon as
possible, at the latest within 12 hours. Customer queries are our first priority!
If a delivered DVD cannot be started/played!
If you have problems starting or playing a DVD, please contact our Customer
Service at Kundenservice@DVD-sexpress.com
first before returning the DVD. In most cases, we can solve problems of this type via Email.
A malfunction does not always emerge from the DVD. Please describe the problem as precisely as
possible and specify all error reports. Please also name the brand and type of your DVD player.
Please notice that we cannot accept unannounced returns.
Whom do I contact if a problem occurs with an order or a DVD?
We’ll answer all your questions by Email. Just click the
Contact link or button.
Why does DVD-sexpress.com use Cookies?
A cookie is a small data file that is stored by your Web browser on your computer. To make
our site more responsive to your needs by delivering a better and more personalized experience
to you, cookies are used to help track your clicks and pass information as you go through the
pages within DVD-sexpress.com. When registering, the system recognizes you automatically and we
will, for example, be able to greet you with your name. This will expedite the purchasing process
for users and permit more direct access to their details, since providing identification to access
these details will not be necessary. Automatic recognition is performed by means of cookies.
Certainly, you can visit and our Web Site and shop also without cookies. Normally, almost all
Web browsers accept cookies automatically. To avoid this, just change the setting of your browser.
Does DVD-sexpress.com send out a Newsletter?
We would be delighted to inform you weekly with our Email Newsletter about the latest New DVD
Releases and special Highlights. To subscribe to our free and nonbinding Newsletter, please enter
your Email address at
our Our Newsletter
and click the Send button. Enjoy!
Spritz mir auf die Brille